What People are Reading
- What a very sad and shocking
2 years 28 weeks ago
- Smart Meters
2 years 31 weeks ago
- 100 year old house burns
2 years 31 weeks ago
- Column 2-10 re Treason
2 years 41 weeks ago
- Radical Difference
2 years 41 weeks ago
- This activity is such a
2 years 49 weeks ago
- Okay Great we got a sign!
2 years 50 weeks ago
- Hate Crime a Sad Moment Indeed
2 years 51 weeks ago
More in Business
Computer doctor opens business in Market Square
Picture for this won't come in until tomorrow morning.
COMPUTER DOCTORS— Maine PC Solutions owner Bill Kuvaja works to repair a computer alongside Ryan Phelps (in back), who was recently hired as the company's computer technician. The business opened in Market Square in Paris in November.
PARIS— Bill Kuvaja is an expert at fixing computers, and for six years he has gladly provided customer service to anyone seeking computer help in the Oxford Hills area.
Since 2006, Kuvaja has owned and operated computer-repair facility Maine PC Solutions right out of the comfort of his home in Norway. There, he was repairing at most, five computers per week.
He said that occasionally a week would pass during which he wouldn't get any customers. He said that working from home was "very hit or miss."
But for the first time in November, Kuvaja decided to expand his business by taking it to a storefront. Maine PC Solutions is now located at 25 Market Square in Paris, and Kuvaja said, since the doors opened, business has been more than what he anticipated.
"I didn't expect it to be this good, this quickly," he said. "It was a pleasant surprise."
According to Kuvaja, working from home was difficult. He said that he would often get distracted, which would keep him from achieving the level of customer service he strives for.
He also said that at home, there just wasn't enough space to work – but at his new location in Market Square he has more than enough room to properly set up his work stations.
"Having a storefront offers a bit more legitimacy," said Kuvaja. "I am looking to get into more business clients, instead of just residential. Having a storefront, I felt, was necessary in order to achieve that."
Maine PC Solutions, said Kuvaja, is primarily a computer-repair and networking facility. He said the company, which currently employs only one other technician, Ryan Phelps, sets up wireless networks in homes and spends a majority of the time taking care of computer viruses.
Until a year ago, Phelps worked on computers out of his home in Portland for 13 years. He said he had just finished high school when he first became interested in the job.
"It's a technical job, it's challenging, and it's fun to do. I enjoy helping the customers; it's very rewarding," he said.
According to Kuvaja, Phelps is "very skilled in virus removal, and has extensive knowledge of all the top anti-virus software programs and their implementation."
While virus removal is much of what the company deals with, Kuvaja said that basically, Maine PC Solutions can fix any computer problem.
Kuvaja said that occasionally, he and Phelps will repair a computer in-home, but he prefers it when people bring their computers to the store.
"It's much more cost-effective for me, and it's less expensive for them," he said.
According to Kuvaja, fixing computers isn't just a job; it's also a hobby.
When he first got a computer nearly 12 years ago, he said that he spent much of his time taking it apart and putting it back together.
In 2009, Kuvaja graduated from Northeast Technical Institute (NTI) in Scarborough, where he was A-plus and Net-plus certified, and became a Microsoft Certified Professional (MCP).
Phelps said currently, he is working toward these same certifications through courses offered at Southern Maine Technical College (SMTC).
Kuvaja specializes in desktops, laptops, and any Windows-based systems.
"I like to educate my customers, and make sure their computer is looked at once per year," he said. "I offer an annual maintenance plan that helps keep [computers] protected and running smooth, kind of like doing maintenance on your vehicle; it's something nobody wants to do, but it's necessary."
Kuvaja said that he is trying to keep up with the newest trends in technology. In order to achieve this, he said that he is currently working on getting certified as a Microsoft Certified Systems Administrator (MCSA) and a Microsoft Certified Systems Engineer (MCSE).
"They are geared more towards businesses and servers," said Kuvaja. "With the MCSA, I can administer their [a business] network database. With the MCSE certification, it would give me the ability to go into a business, analyze their needs, develop their entire network, and then implement it."
Kuvaja said that one of his goals is to offer services for local businesses. He said that on occasion, he does work for Maine Machine Products, a precision machine company, located in Paris.
Opening a storefront, said Kuvaja, is all about "building a foundation on customer service."
"You don't find it that much anymore," he said.
Primarily, said Kuvaja, business from home relied heavily on his website. Owning a storefront, Kuvaja hopes that business will spread by word of mouth. He said after all, customer service is the highest goal.
"I figured if I do a good enough job for you, you will tell somebody else," he said. "And so far, it's been working."
Kuvaja said he would like to see his business grow to three or four computer technicians. He hopes to soon extend his services beyond Oxford Hills, and provide more computer retail to his customers.
"I'd like to have somebody walk in and buy the parts they need," he said.
The favorite part of his job, he said, is finding out what the customer wants, and what will suit them best.
"I like owning my own business because I don't have to abide by the rules," he said. "I am very customer service oriented. I don't want to be told I only have 20 minutes to spend with a customer. I want the ability to do what I have to do, in order to make customers happy. That's the biggest thing."